The story begins....
few days back.. i received a credit card statement, okay. then i open it and i saw the total balance... RM456.. wah.. jialat lor... still got maybank and citibank geh need to clear...........
wait... i only got Citibank and Maybank Credit Card what? what bank geh card is it?
then i found it is UOB? aiks?? UOB? aer you kidding me? since when i owned a UOB Credit Card? and since when i USED UOB Credit Card? something wrongs here!
so i recall my memory.. oh ya... few month's back(many many month) i did applied... but i didn't activate the card also. how come they collect annual fees from me? and what the heck billed up to RM456? so i call to their call center and ask...
UOB : "what can i help you?"
DON: "i received a credit card statement, may i know where ther RM456 come from?"
UOB : "may i know your card number sir?"
DON : "erm.. i don't know.. where does it written on?"
UOB : "On your Card sir, the 16 numbers on your card"
DON : "i don't have a UOB Credit Card."
UOB : "... i tough you calling to ask for credit card statement?"
DON: "yah, that's My point, i don't have UOB Credit Card, but i received a credit card bill, i need explaination on this"
UOB : "can i have you IC number sir?"
DON: "*IC number given"
UOB: "Did you applied our UOB Credit Card before?"
DON :"(thinking) erm.. yeah.. i remember i did, but i never activated it, how can i received a statement collecting annual fees? don't tell me the card annual fees is RM456?"
UOB :"Let me Check for you sir"
(a while later)
UOB: "Thanks for waiting, regarding to your statement, RM456 is sum of Annual Fees and UNACTIVATED charges"
DON : "sorry?? UN-ACTIVATED charges???"
UOB : "yes Sir, you're right"
DON : "what right do you have to charge me that? i didn't activate your card because i don't want to use it, and now you charging me for didn't Activate the card?"
UOB : "....."
DON : "few months back i being FORCED to apply your bank credit card, and now i being FORCED to pay annual fees and UN ACTIVATED charges."
UOB : "Sir, you have to cancel your credit card if you don't want to use them"
DON : "but i don't event have it!!! i even not activate it yet, what happen if you client never receive your credit card, then you straigh away you send them a credit card statement?"
UOB : "...."
DON : " i though activate the card mean a CONFIRMATION received the card and DECIDED to use it, but now you do it the others way?"
UOB : "Sorry Sir, but that's the procedure... card cancellation is a must to permanently cancel it"
DON : "Okay, fine, please cancel the card for me now."
UOB : "Sorry sir, can't be done."
DON : "what?!?"
UOB : "you must write a letter and fax to our credit card department"
DON : "...... do you accept e mail?"
UOB : "No Sir, they only accept Fax. and our fax number is (fax number given)"
DON: "..... okay..."
UOB : "and the bill will be reverse once the credit card been cancelled"
DON :"(you think i going to pay for that?). oh that's good. how i know my card being cancelled?"
UOB : "you will be received a statement regarding balance reverse from credit card department"
DON: "okay.."
UOB: "anything i can help you sir?"
DON: "no more, thanks and bye"
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