1-Time is not your friend during a crisis.Every day that a crisis continues creates a negative image for the company and provides opportunities for that image to spread.So once you've contained the crisis, move quickly and decisively to resolve it.
2- The facts of the crisis will change as it is resolved. So continue to gather information. Doing so will keep a clear picture of the situation in front of the crisis team.
3- Relentless communication will provide information to key stakeholders and suppress rumors and speculation.
4- Document the crisis and its resolution as you move forward; doing so will make it possible to later evaluate the crisis team's performance and to learn from the experience.
5-Many crises can be resolved using crisis management techniques, which include defining the objective, planning, managing execution, and closing down the project.
6- People look to leaders for strong, confident, and visible leadership during periods of crisis.
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