Crisis Management Book Summary#8 Learning from your experience

Summing Up

1- The leader should provide closure to the crisis, thereby signaling that a state of normalcy has resumed.People
need closure before they can move forward.

2-Thank people for their help and their patience during the crisis. If the outcome was too damaging, celebrate the crisis's end.

3-Create a file of all materials relevant to the crisis. Documentation creates a record for future learning.

4-At the end of the crisis, use an informal meeting to get people talking about what went right, what went wrong, and what could have been handled more effectively. Make a systematic list of these learning points.